Your options are:
Owner does own work – If you like, when we receive a maintenance call from a tenant, we can notify you and you can take care of the repair yourself. Or you can decide “OK, I would like for I.C.M to take care of arranging for this to be completed”.
Owner has own contractor – When we receive a maintenance call from a tenant, we can either notify you and you can get your contractor to do the work, or we can contact your contractor directly with instructions.
Home Warranty Plan – If you have a Home Warranty Plan, we can contact the Warranty Company and place the request on your behalf or you can contact them yourself. If I.C.M. contacts the Warranty Company, you will be responsible for making arrangements directly with the Warranty Company to pay the co-pay. The time spent in making arrangements with the Warranty Company will be charged to you. Typically, it is very time consuming to coordinate with a Warranty Company and this is part of the operation of the property, not rental management.
I.C.M. handles all repairs – Some owners just want us to take care of all repairs as the Management Agreement states and if this is your choice, we will contract the work to be completed by a reputable contractor.
Please keep in mind, we make every reasonable attempt to meet your wishes, but if a tenant is without heat and it is 15 degrees outside and we cannot reach you, IF funds are available in the form of rents, we will get the repair made promptly. In other words, we try to take care of tenants in a reasonable manner and by signing the
Management Agreement, you have given us the authorization to make repairs. However, please keep in mind, we WILL NOT front the costs for an HVAC or other contractor to make repairs, especially for owners we know are difficult to collect from.